Can't access subscription contentUpdated 21 hours ago

If subscription content shows as locked even though you're a subscriber, first check that you're signed in to the account you used to subscribe. Sign in the same way you did when you subscribed: the same email, or the same Apple or Facebook button.

Signed in with Apple? If you chose Hide My Email, Apple gives us a private email address, so it can look like a new account without your subscription. Nothing is lost. Email us at [email protected] with the email on your original account, and we'll reconnect it.

Once you're signed in to the right account, if the issue persists:

1. Log out and back in to your account.

2. Update the Mamamia app to the latest version from the App Store or Google Play.

3. Check your phone's software is up to date.

If you've done all of these and you're still having trouble, take a screenshot and email us at [email protected], or use the chat in the bottom right of this page.