Heads up! We're currently rolling out our new Mamamia site to users incrementally, which means you might be seeing it before everyone else. Because of this phased approach, the information and screenshots in our Help Centre might temporarily refer to the previous site design.

If you get stuck or are unsure about anything, please reach out to our Customer Service team for support at [email protected] .

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Can't access subscription contentUpdated 2 years ago

If subscription content is showing up as locked even though you're a subscriber, first make sure you're logged in to the account you subscribed to Mamamia with.

Once you're logged in, if the issue persists:

  1. Head to your phone's App Store and ensure the Mamamia app is updated to the latest version
  2. Check your phone's software is updated to the latest version

If you've completed these steps and you're still having issues, please take a screenshot and reach out to us at [email protected] or using the chat feature in the bottom right of this page.

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